Privacy policy

Last Updated: June 2026

This Privacy Policy describes how www.whimoil.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, browse, create an account, contact us, or make a purchase from the Site.

The Site is operated by WhimOil (“WhimOil,” “we,” “us,” or “our”). WhimOil is a whimsical oil painting and wall art brand offering decorative artworks, canvas options, framing options, and related home decor products for customers in the United States.

The Site is not designed with the primary purpose of collecting personal information. Any information collected is used to provide our products and services, process orders, improve the shopping experience, support customers, and operate our online store.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, sign up for emails, leave a review, or communicate with us about an order.

In this Privacy Policy, “Personal Information” means information that can identify, relate to, describe, or reasonably be linked to an individual.

1.1 Device Information

Examples of Personal Information collected may include: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, referring websites, and how you interact with the Site.

Purpose of collection: To load the Site accurately for you, maintain website security, understand how customers use the Site, improve product pages, optimize shopping experiences, and support analytics.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or similar technologies.

Disclosure for a business purpose: Shared with our e-commerce platform, analytics providers, advertising partners, security tools, and other service providers as necessary to operate and improve the Site.

1.2 Order Information

Examples of Personal Information collected may include: name, billing address, shipping address, email address, phone number, order details, selected artwork, size, frame option, payment status, and payment-related information.

Purpose of collection: To process your order, confirm your purchase, arrange production or fulfillment, prepare shipment, provide tracking information, screen orders for potential fraud, communicate with you, and provide customer support.

Source of collection: Collected directly from you when you place an order, create an account, or provide information during checkout.

Disclosure for a business purpose: Shared with our e-commerce platform, payment processors, shipping carriers, fulfillment partners, fraud prevention tools, and customer support providers as needed to complete your order.

Payment Security: Payment information is processed through secure third-party payment processors. WhimOil does not store your full credit card information on our website. Checkout pages are designed to use secure encryption technology to help protect your payment details during transmission.

1.3 Customer Support Information

Examples of Personal Information collected may include: name, email address, phone number, order number, shipping address, product photos, damage photos, return requests, customer messages, and any information you choose to provide when contacting us.

Purpose of collection: To provide customer support, respond to questions, resolve shipping issues, process return or refund requests, review product concerns, and improve our service.

Source of collection: Collected directly from you when you contact us by email, contact form, chat, or other communication channels.

Disclosure for a business purpose: Shared with our e-commerce platform, customer service tools, shipping carriers, fulfillment partners, or related service providers when necessary to resolve your request.

1.4 Marketing and Email Information

Examples of Personal Information collected may include: name, email address, marketing preferences, browsing behavior, purchase history, and interaction with emails or advertisements.

Purpose of collection: To send order updates, promotional emails, new collection announcements, product recommendations, abandoned cart reminders, and other marketing communications where permitted by law.

Source of collection: Collected from you when you sign up for emails, place an order, create an account, or interact with our Site or marketing messages.

Disclosure for a business purpose: Shared with email marketing providers, advertising platforms, analytics tools, and related service providers where applicable.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@whimoil.com.

2. Sharing Personal Information

We share your Personal Information with service providers to help us operate our online store, provide our services, fulfill orders, process payments, arrange shipping, detect fraud, improve the Site, and communicate with customers.

For example, we may share Personal Information with:

• E-commerce platform providers
• Payment processing partners
• Shipping carriers and fulfillment partners
• Fraud prevention and security service providers
• Analytics service providers
• Email marketing platforms
• Advertising partners
• Customer support tools
• Professional advisors, where necessary

We may also share Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, or other lawful request, or protect our rights, customers, business, property, or safety.

3. We Do Not Sell Personal Information

WhimOil does not sell, rent, or trade your contact information or Personal Information to third parties for their independent marketing or commercial purposes.

We do not sell Personal Information as defined under applicable United States privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, where applicable.

Some advertising, analytics, and cookie-based activities may be considered “sharing” or “targeted advertising” under certain privacy laws. Where required, customers may have the right to opt out of these activities as described in this Privacy Policy.

4. Behavioral Advertising

As described above, we may use Personal Information to provide targeted advertisements, personalized product recommendations, or marketing communications that we believe may be of interest to you.

For example, we may share information about your use of the Site, your purchases, your interaction with our ads, and your browsing behavior with advertising partners. This information may be collected directly or through cookies, pixels, tags, or other similar technologies, depending on your location and consent preferences.

You can opt out of targeted advertising through available privacy controls, browser settings, platform-level advertising settings, or other opt-out tools provided by advertising networks.

5. Use of Customer Images and Reviews

WhimOil does not require customers to upload personal images in order to purchase our artwork.

If you voluntarily submit photos, reviews, testimonials, room images, or pictures of WhimOil artwork displayed in your home, we may use that content for customer service, product review, marketing, social media, website display, or promotional purposes, where permitted by law and our terms.

If you would like us to remove a customer-submitted image or review from our marketing materials, please contact us at info@whimoil.com.

6. Using Personal Information

We use your Personal Information to provide services to you. This includes offering products for sale, processing payments, fulfilling orders, arranging shipping, providing order confirmations, sending tracking information, managing returns or refunds, responding to customer support requests, improving our website, and communicating with you about products, services, and offers.

We may also use Personal Information to:

• Manage customer accounts
• Screen orders for potential fraud or risk
• Improve product pages and shopping experience
• Understand customer interests and collection performance
• Send email updates, where permitted
• Provide customer service and issue resolution
• Comply with legal, tax, accounting, and regulatory obligations

7. Free Gifts and Incentive Programs

From time to time, WhimOil may offer free gifts, promotional items, discounts, loyalty benefits, or other incentives.

Any incentive offered by WhimOil will be provided under clearly stated terms, such as a qualifying purchase, promotional campaign, seasonal event, or customer appreciation program. We do not offer incentives solely for the purpose of collecting Personal Information.

If any incentive involves the collection of Personal Information, we will provide clear information about the material terms at the time of the offer. Participation will be voluntary, and you may withdraw from an incentive program by contacting us where applicable.

8. Lawful Basis and Applicable Laws

For customers in the United States, this Privacy Policy is governed by applicable United States federal and state privacy laws, including California privacy laws where applicable.

We process Personal Information based on legitimate business purposes, contractual necessity, customer consent where required, compliance with legal obligations, fraud prevention, customer support, and operation of our online store.

If additional privacy laws apply to your location or transaction, we will process your information in accordance with applicable requirements.

9. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information, subject to legal, tax, accounting, fraud prevention, dispute resolution, and business record obligations.

We retain order information for as long as necessary to provide services, comply with applicable laws, resolve disputes, enforce agreements, maintain accurate business records, and support customer service.

For more information about your right to request deletion, please see the “Your Rights” section below.

10. Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or similarly significant effect using customer data.

Our e-commerce platform, payment processors, and fraud prevention service providers may use limited automated tools to detect fraud, prevent unauthorized transactions, protect payment security, and maintain the safety of the Site.

Such tools may include temporary risk checks, payment verification, suspicious transaction screening, device or IP-based security review, and other fraud prevention measures.

11. Your Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your Personal Information.

These rights may include:

• The right to know what Personal Information we collect
• The right to request access to your Personal Information
• The right to request correction of inaccurate information
• The right to request deletion of Personal Information
• The right to opt out of sale or sharing, where applicable
• The right to limit certain uses of sensitive Personal Information, where applicable
• The right to non-discrimination for exercising privacy rights

11.1 California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act.

Right to Know: You may request that we disclose the categories of Personal Information we collect, the categories of sources from which it is collected, the business or commercial purpose for collection, the categories of third parties with whom we share information, and the specific pieces of Personal Information collected about you.

Right to Delete: You may request that we delete Personal Information collected from you, subject to certain exceptions such as completing transactions, detecting security incidents, complying with legal obligations, or maintaining records required for business purposes.

Right to Correct: You may request correction of inaccurate Personal Information that we maintain about you.

Right to Opt Out: We do not sell Personal Information. However, if certain advertising or analytics activities are considered “sharing” or targeted advertising under applicable law, you may request to opt out where required.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny goods or services, charge different prices, provide a different level of service, or suggest that you may receive different treatment because you exercised your rights.

Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly before processing the request.

11.2 How to Exercise Your Rights

To exercise your privacy rights, please contact us at info@whimoil.com.

Before processing your request, we may take reasonable steps to verify your identity. This may require you to provide information that matches information we already have on file, such as your email address, order number, billing address, or shipping address.

We will respond to verifiable consumer requests within the time required by applicable law.

12. Cookies

A cookie is a small amount of information that is downloaded to your computer, phone, tablet, or other device when you visit our Site.

We use cookies and similar technologies to operate the Site, remember your preferences, support shopping cart functionality, process checkout, understand how customers use our website, provide analytics, improve performance, and support advertising or marketing activities.

Cookies may help us remember actions and preferences, such as login status, cart contents, region selection, and browsing activity. This can make your shopping experience smoother and more personalized.

12.1 Cookies Necessary for Store Functionality

Some cookies are necessary for the Site to work properly. These may be used for shopping cart functions, checkout, customer login, security, order processing, and basic site navigation.

Examples of cookie functions may include:

• Maintaining your cart
• Supporting checkout
• Remembering customer login status
• Protecting secure sessions
• Supporting website navigation
• Preventing fraud or misuse

If you block these cookies, some parts of the Site may not function correctly.

12.2 Analytics and Reporting Cookies

We may use analytics cookies to understand how visitors interact with the Site.

These cookies may help us measure page visits, product views, traffic sources, landing pages, referral sources, customer behavior, marketing performance, and general website usage.

Analytics information helps us improve product collections, website layout, page speed, content, and shopping experience.

12.3 Advertising and Marketing Cookies

We may use advertising or marketing cookies to show relevant ads, measure advertising performance, personalize product recommendations, and understand how customers interact with our marketing campaigns.

These cookies may be placed by us or by third-party advertising partners. You may be able to control or opt out of certain advertising cookies through your browser settings, cookie banner settings, platform advertising preferences, or third-party opt-out tools.

12.4 Managing Cookies

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies last until you close your browser. Persistent cookies remain until they expire or are deleted.

You can control and manage cookies through your browser settings. Most browsers automatically accept cookies, but you can choose whether to accept, block, delete, or limit cookies through your browser controls.

Please note that removing or blocking cookies may negatively affect your experience, and parts of our website may no longer be fully accessible or functional.

13. Do Not Track

Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

You may still control certain tracking activities through cookie settings, browser controls, advertising platform settings, or applicable privacy rights requests.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your Personal Information, we cannot guarantee absolute security.

You are responsible for keeping your account login information confidential and for notifying us promptly if you believe your account or order information has been accessed without authorization.

15. Children’s Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

If you believe that a child has provided us with Personal Information, please contact us at info@whimoil.com so we can take appropriate steps to delete the information where required by law.

16. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, services, website features, legal requirements, operational needs, or regulatory reasons.

When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and notify you as required by applicable law.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

17. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

WhimOil
Email: info@whimoil.com
Website: www.whimoil.com

Business Legal Name: [Insert Legal Entity Name]
Business Address: [Insert Business Address]
Phone: [Insert Customer Service Phone Number, if applicable]

This Privacy Policy was last updated in June 2026.