Shipping policy

Shipping Cost

 

We offer free standard shipping on all orders to United State.

 

At WhimOil, we want your whimsical oil painting to arrive safely and beautifully, without adding unexpected shipping costs at checkout. Any available shipping options, estimated delivery timelines, or special regional notes will be shown during the checkout process.

 

 How Long Does It Take?

 

 Order Processing & Production Time

 

Each WhimOil artwork is prepared with care based on the selected painting, size, and finishing option.

 

Order processing and artwork preparation typically take 7–10 business days from the date your order is placed. During this time, your selected piece is prepared for production, quality checked, and packaged according to its format, whether it is rolled canvas, frameless, stretched canvas, or framed artwork.

 

Once your order is ready to ship, it will be carefully packed to protect the canvas surface, corners, frame, and overall artwork presentation. You will receive an email with your tracking number as soon as it becomes available.

 

 Delivery Time

 

After production and packaging are complete, delivery usually takes an estimated 7–10 business days depending on your location and carrier availability.

 

Most shipments are handled by trusted third-party carriers. Delivery times may vary based on destination, package size, weather conditions, seasonal demand, and local carrier operations.

 

Estimated total time from order to delivery: 14–20 business days.

 

 What to Do If There Is a Shipping Issue?

 

 Delayed or Missing Packages

 

If your package does not arrive within the estimated delivery window, please contact our support team at [info@whimsical.com] within 7 calendar days of the expected delivery date.

 

We will review your order details, check the tracking status, and work with the carrier whenever possible to help resolve the issue. While carrier delays may occasionally occur, we will do our best to keep you informed and assist with the next steps.

 

 Package Returned to Sender

 

If your package is returned to us, we will investigate the reason as soon as the return is confirmed.

 

Once the package is received and reviewed, we will contact you to arrange re-shipment if possible. Please note that if a package is returned due to an incorrect or incomplete shipping address provided at checkout, failed delivery attempts, or because it was not picked up within the carrier’s holding period, additional shipping charges may apply for re-delivery.

 

To avoid delays, please make sure your shipping address, apartment number, phone number, and email address are accurate before placing your order.

 

 Tracking Shows Delivered but Package Not Received

 

If your tracking information shows that your order has been delivered but you have not received it, please email us at [info@whimsical.com]within 3 calendar days of the delivery notification.

 

Please include your order number, shipping address, and any relevant details. We will help initiate a review with the shipping carrier when possible. Reports submitted after 7 calendar days may not be eligible for carrier investigation or compensation.

 

 Understanding Estimated Delivery Dates

 

Most WhimOil orders are delivered within the estimated timeframe. However, delivery dates are estimates and may change due to factors outside our control.

 

Shipping delays may occur because of weather conditions, carrier capacity, customs processing, warehouse handling times, holidays, major sales events, or periods of high order volume. Large framed artworks may also require additional handling time due to package size and protective packaging requirements.

 

If a delay occurs, we will do our best to assist you and provide the latest available updates from the carrier.

 

 Deliveries to Remote Areas

 

Delivery to remote, rural, or less accessible locations may take additional time beyond the standard 7–10 business day estimate.

 

Actual delivery time will depend on your specific address, carrier route availability, package size, and local delivery conditions. We appreciate your patience as larger artwork packages may require more careful handling during transit.

 

 Contact Us

 

For any questions about shipping, delivery, tracking, or order status, please contact us:

 

WhimOil

Email: [info@whimsical.com]

Website: [www.whimoil.com](http://www.whimoil.com)